Frequently Asked Questions About the Interactive Practice Tests

Why doesn't my serial number work?

Please make sure you copied and pasted the serial number correctly from your purchase confirmation page or email.

Additionally, make sure your serial number is still valid. Serial numbers are valid for 90 days after the first use, or 10 uses, whichever comes first.

My Interactive Practice Test is not displaying properly on my PC. What’s wrong?

You're most likely using an unsupported browser. Due to the interactivity of our practice tests, we designed them using the latest technology found in the following supported browsers. Please upgrade to one of them:

What counts as one of my 10 uses?

Each time you open the Interactive Practice Test — including the first time when you enter your serial number — it counts as one of your 10 uses. This is true even if you don’t complete the test.

Each time I take the Interactive Practice Test I purchased, I see the same set of questions. Why?

Each Interactive Practice Test consists of a single test, so each time you take the practice test, you will answer the same questions.

Why didn't the practice test give me a pass or fail score?

Your practice test includes sample questions to illustrate the different types of questions you will see on the test. It was not designed to provide a pass or fail score.

How do I print my scores?

You can print your scores from the Score Summary page by using the Print function in your Internet browser. Your scores are not saved after you exit the practice test, so we recommend printing them if you would like to review them again.